Our Policies and FAQs

We will work with you to replace any defective item on a case-by-case basis. Customer assumes all responsibility for damaged items during shipping unless they purchase extra insurance at the time of purchase. If extra insurance was purchased, we will make a claim through Canada Post. *Any complaint regarding your delivered order (missing product, incorrect product, defective or damaged, etc.) must be made within 3 days of receipt of the parcel. We will also need a picture to verify the situation at hand. Please email the picture and details to us at info@rebelconcepts.ca

Rebel Concepts Hobby Centre is not responsible for the insurance on products shipped, and if you (the customer) choose to add insurance to the products being shipped, to protect the package from loss, theft, or damage in transit, then this option is shown on the “Checkout” page, just above the “Billing Address” as an additional fee. The cost of the insurance is $3.00 per $100 and includes a signature at the receiving end.

Once the parcel leaves Rebel Concepts Hobby Centre the customer assumes all risk with shipping. If you would like to purchase extra insurance to cover any costs related to lost or damaged products, please request it at checkout. Cost will vary depending on the size/value of the shipment.

We do not accept returns or exchanges of products that have been unsealed, opened, and/or used. Returns are accepted as a CREDIT on unopened, unused merchandise in the original condition, and packaging within 30 days of purchase. *Shipping charges are non-refundable. If your order totaled more than $300 CDN and we paid the shipping charge, that shipping charge will be deducted from your CREDIT amount. Orders canceled after 48 hours will be issued as a credit NOT a refund.

Discount codes are limited to one per order. Facebook coupons are limited to one use per customer.

Rebel Concepts Hobby Centre accepts the following forms of payment through this online store.

Emails are required to correspond with the customer especially once an order is placed. Some steps occur such as:

1. Successful order processing and credit card acceptance
2. Promotional marketing offers

If there is a problem with the order, then we use email primarily, as we are using Canada Post to help us with shipments.

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We recommend the following web browsers for surfing the internet. Please click on the links below to go to the relevant websites, to download these.

All shown prices are in Canadian Dollars. However, regardless of your location and the currency that you are shopping in, your VISA/MC account will be charged in your currency converted into Canadian Dollars.

HST applies to purchases made by residents of Ontario, Newfoundland and Labrador, New Brunswick, Prince Edward Island, Quebec, Saskatchewan, and Nova Scotia. Other Canadian provinces pay only GST, apart from British Columbia (PST).

All unclaimed or refused shipments returned to us by the postal service are subject to any “return way” shipping costs plus the exact original shipping charge that was paid by us to send the parcel. If the customer pays any shipping costs, those costs will be deducted from any additional charges. We will contact you if your unclaimed package is returned to us. There will be a 15% restocking charge for unclaimed or refused parcels. If you would like the order to be re-shipped, standard shipping rates for your destination will be charged.

A registered Credit Card Company or PayPal must process all orders and transactions for Rebelconcepts.ca customers. Rebel Concepts Hobby Centre reserves the right to cancel any order or personal account, if we believe fraudulent activities are taking place.